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How long does it take to process my account verification?
Account verifications are performed semi-automatically by our provider Synaps, the processing time varies depending on the level of verification and the information provided, it is usually between 30 minutes and 48 hours. You can follow the progress of your verification directly from your dashboard under the "Check my account" tab. If you need additional information, our teams will contact you.
What if my account verification fails?
Try the process from your smartphone. Cell phone cameras have better quality than computer cameras
What payment methods are accepted?
Currently, the accepted payment methods are CB, bank transfer and cryptocurrencies via our provider Utrust. You can select your payment method during the validation of your order.
How do I make a deposit?
It is possible to deposit your own tokens to initiate a staking/lending contract. Go to the product page and click on DEPOSIT
Make an exchange
You have the possibility to make intercryptomurrency exchanges directly on our website. Please note that this feature is not available for all crypto-currencies. Indeed, only crypto-currencies with sufficient liquidity on the markets are eligible.
Here are the steps to follow to make a trade:
1. Go to your dashboard.
2. Select the "Portfolio" tab.
3. Click on the "exchange" button at the currency you wish to withdraw.
4. Enter the amount you wish to exchange and the final currency.
5. Validate by clicking on "validate exchange".
You can withdraw cryptocurrencies from your balance in two ways:
You have the possibility to transfer your cryptocurrencies to another exchange platform (e.g. Coinbase, Binance, Kraken,...) or to a hardware wallet (ledger, Ngrave,...) or an online wallet (metamask,...).
Withdrawals in euros (€)
You can request a withdrawal in €, directly to your bank account for the following currencies: BTC, ETH, USDT, USDC and DAI. The minimum amount for this type of withdrawal is €100.
A 2% fee is applied on € exchange transactions.
The procedure for making a withdrawal is very simple and takes only a few moments. Here are the steps to follow:
1. Go to the "my account" area. 2. Select the "Portfolio" tab. 3. Click on the "withdrawal" button at the currency you wish to withdraw. Add the RIB of the account to which you wish to withdraw your funds. 4. Indicate the amount you wish to withdraw and validate by clicking on "Request withdrawal".
How do I reinvest the tokens I hold in my portfolio?
You can complete your different contracts or open new ones by using the tokens you hold in your portfolio on Just-Mining.
To do so, go to the "Reinvestment" tab and select the contract on which you want to place your tokens. Each contract requires a minimum number of tokens to be reinvested, which you can view on this page.
How do I release my crypto-currencies from my staking contract?
To release crypto-currencies from your staking contract, follow the steps below: • Go to your account, tab "My services" • Select the category "Staking" • Click on the "REMOVE FROM STAKING" button of the contract from which you want to remove crypto-currencies • Enter the desired amount and click on validate.
Please note, a withdrawal period specific to each product may apply, refer to the product page for more information.
How do I release my cryptocurrencies from my lending contract?
To release cryptocurrencies from your lending contract, follow the steps below: • Go to your account, tab "My Services" • Select the category "Lending" • Click on the withdrawal button of the contract from which you wish to withdraw cryptocurrencies • Enter the desired amount and click validate.
Please note, a withdrawal timeframe specific to each product may apply, refer to the product's page for more information.
How do I free my cryptocurrencies from my masternode?
To release the cryptocurrencies from your masternode, follow the steps below: • Go to your account, tab "My services" • Select the category "Masternodes" • Click on the "REMOVE MY COLLATERAL" button of the masternode from which you wish to remove the cryptocurrencies
Please note, a withdrawal timeframe specific to each product may apply, refer to the product page for more information.
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